Fusce Tincidunt Augue
Sales Tips from years of being in the customer service business. (Think of a more creative title)
Sales and customer service, while not the same function, will forever be linked together. It is so much easier to sell somebody a second job/product when the first one went so amazing well – FOR THE CUSTOMER
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Every day, answer these two questions:
Who is my biggest prospect for business? Answer, then do something to move that first sale a little closer.
Large account or small, new customer or existing customer, “who is my best chance of making a sale TODAY?”
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Beware the barren fruits of a busy life! – Mel Madden
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If the customer or prospect buys from someone else they won’t get the services from Steve Shaner (YOU)!
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To win new customers keep asking the golden question, “What is your unmet need?”
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NEVER Stop prospecting. The sales cycle doesn’t allow it and it’s a rare occurrence to keep a customer forever!
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Give the customer what they want or need, even if you have to help them find it somewhere else
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Do something every day to improve your ability to sell and your professional skill set!
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The main thing, is to keep the main thing, the main thing!
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Don’t assume anything – ask, probe, question, and then ask again!
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Cross all of your T’s and dot all of your I’s!
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Never allow yourself to get behind the eight ball!
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It’s easier to give customer’s what they want than to take customer complaints later
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BONUS TIP:
In business, it’s better to die on your feet than to live on your knees!
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If you don’t have time to do it right, how will you ever find time to do it again?
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YOU DON’T SAY:
That’s not our/my job.
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It’s you fault! Even though it may be.
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